Refund policy

You have 30 days from receipt of your order to make a return, provided that the items and their accessories have not been used and are in their original packaging.

To be eligible for a return, your item must be in the same condition in which you received it: unused — padel racket not played with, with no trace of wear on the frame or on the hitting surface, protective film intact — with its labels and in its original packaging.

To make a return, we invite you to contact us at contact@purepadelstore.com. If your return is accepted, we will send you the necessary instructions.

In the event of an error on our part, the return shipping costs are covered by us. Otherwise, they remain payable by the customer. The returned item will be inspected before any exchange or refund. 

You may contact us at any time with any question relating to returns at the address contact@purepadelstore.com.

Damage and issues on receipt

Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we may assess the problem and remedy it.

Exceptions / non-returnable items

Certain types of items cannot be returned:

• personalised products (printed or customised padel rackets, special orders);
• unpacked hygiene items (grips, overgrips, socks);
• items on promotional offer;
• gift cards.

Refunds

We will inform you as soon as we have received and inspected your return. If the refund is approved, you will automatically be refunded to your original means of payment within 30 days. Please note that the processing and posting of the refund by your bank or card issuer may take a certain amount of time.